Customer Testimonials

Trustworthy & Genuine Feedback from Our Clients

Reading the reviews of Polar Plumbing, Heating & Air Conditioning is like taking a sneak peek into the experiences of our valued customers. We understand that selecting a plumbing, heating, and cooling company is a significant decision, and our reviews can offer valuable insights into the quality of our services, customer satisfaction, and our commitment to excellence. Whether you’re looking for heating, cooling, or plumbing, our reviews can help you make an informed choice. We’re proud of our reputation and the relationships we’ve built with our clients, and we’re confident that our reviews will reflect our dedication to delivering top-notch service and ensuring the comfort and safety of your home.

5.0
Based on 507 Reviews
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Adam Hensler
August 9, 2025

Had to get my air conditioner fixed up, right in the middle of this rough heat. When the repairman, Kyle, came to fix it he got it done quick and easy. Cost a lot less than I had expected too, so I highly recommend this company.

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David Jokinen
July 18, 2025

Sydney & Zach are great! Needed proof for our city, that our backflow was inoperable. They were able to update the BSI online system. Thought I would get charged for service, but they did not charge because they did not turn on or fix anything. Most companies charge just to come out. Polar heating and air will always get my business.

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Blake Korte
July 17, 2025

Our old AC went out over the weekend during a heat wave. They came out on a Sunday, lent us a portable AC to get us through, and installed an entire new AC and furnace in less than 8 hours the following day. Everyone was very nice and friendly. Thanks.

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Ms Mel W (MsMelW)
July 2, 2025

I submitted an online request - no, a PLEA! - for help getting the AC at my parents' house to bring the temperature down below 80°. Another company claims "response within hours"... Guess that thinking I would hear from them the same day was my bad, because they didn't really say how MANY hours. I messaged Polar Aire, and got a response within minutes! No kidding! They gave me a 2 hour service window for the following day, but I got a text message in the morning saying that Jared, the tech, was en route an hour sooner! Jared definitely "understood the assignment"! 😆 He completed the job so swiftly and professionally, he was respectful, and he paid great attention to avoid making any mess along the way - despite the fact that I told him there was no need to be concerned about it. The bottom line price was outstanding, and after Jared left, I realized that he had even brought my trash can up to the garage! I simply cannot express enough appreciation & gratitude to Jared, and to Polar Aire! Thank you so very much!

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Tweekt
June 26, 2025

Just got my AC fixed by Polar. Kyle was our technician and he was very professional and courteous. He explained everything clearly and gave me a fair deal. We look forward to our continued business with Polar. Mark T.

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Francis Dunn
June 4, 2025

Dan and Conner provided excellent service. Did maintenance on my AC unit. Went over checklist of what they reviewed and were very thorough. They were professional and courteous. Our 3rd time with Polar but not the last!

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Nick, Corey and Casey were all polite, efficient, diligent and conscientious of my property and my neighbors property. They took the time to listen to my questions and were very knowledgeable with their answers. I was very pleased with the work they did to solve my sewer problem. Thank you to all the employees of Polar Aire.

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Brian Basarich
May 12, 2025

Just replaced our HVAC systems. Dan and crew were very professional and completed the job in a day! Very happy with the installation. Thanks!

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Tami Hall
May 9, 2025

I must acknowledge Polar Air for hiring the upmost awesome people. Nicholas and Gage came to flush the water heater. I really appreciate being able to talk to them and they are friendly. Awesome job today!!

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They were very professional, polite, answered all my questions and fast. Excellent job replacing my garbage disposal.

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Scott Miles
May 8, 2025

Great group of people at Polar!

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Gerald Lakin
May 3, 2025

Very professional and explained everything so that I understand what needs to be done.

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Greg Taylor
April 30, 2025

Excellent service from Polar.

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Jamie Mckechnie
April 29, 2025

Everything was amazing! Everyone at Polar Plumbing are Amazing! Anyone that I have had out to my house have been amazing I have had Kyle a few different times and he has been amazing and supper friendly everyone!! I have always recommended you guys to anyone I know that is having heating and cooling problems!

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Jana McDaniel
April 28, 2025

Great group of men working on my house. Very professional and hard working.

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Andrew Thierry
April 25, 2025

Kyle, diagnosed the issue quickly. He explained the cost associated with the repair. Then completed the repair in a timely and professional manner!

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Doug Warlick
April 25, 2025

Great Service

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Jim Kron
April 24, 2025

This company is always responsive, fair and honest. We trust them with all of our HVAC and plumbing.

Polar Plumbing, Heating, & Air Conditioning in Collinsville IL

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