The Path to Superior Water Quality O’Fallon, IL

I go downstairs last night and notice water all over the floor coming from the hot water tank. I called these guys early sunday morning and before i could hang up they had a guy already at my door. He came in and explained everything, got done in no time and wouldnt take a tip to save his life. Cool Dude! I appreciate yall and will most def be referring Polar Plumbing in the near future.

Called and they were at my house within a hour, to repair broken service main ,very polite and professional, would highly recommend, excellent job,would definitely recommend and use for any future plumbing needs

Corey from Polar was very knowledgeable and courteous. Will definitely use them again!

Very fast and knowledgeable on all aspects of any system you might have. Was able to fit me in right away at short notice

Very professional and knowledgeable. Explained in detail and wrote a report for documentation.

Very professional and quickly repaired the problem.

Corey was fast and knew his stuff. The office got him over ASAP!! Very professional!! I will use them again!!

Polar Plumbing did fantastic job replacing my electric water tank and perform well done in 2 and half hour ! At reasonal price too compare other plumbing ! I recommend Polar Plumbing ,Heating &AIr Condititonig ! Will go with them again ! Thanks again Polar !

Jarod and his team were great. During our initial meeting we discussed the function of our current system, options for new systems and improvements needed that will benefit our home. This lead to three options to chose from that were extremely competitive. On installation day the team removed the old system, added a return air duct and installed the new system by mid afternoon with a new thermostat. They were meticulous, clean and explained every detail on how the new system will function making the process very simple. The work area was immaculate when done. A+

I woke up to a leaking gas hot water heater, and made a call to Polar hoping they could squeeze me in in the next few days. Within an hour, Corey and Darren were at my house with a brand new water heater and had it up and running an hour later. They were extremely professional/friendly, and made sure I didn't have any questions before they left. I'm extremely happy with the service, and will be using Polar for all of my needs moving forward!

I called and they came out the next day! We received a picture of the plumber ahead of time. The gentleman (with his apprentice) that came to my home were very knowledgeable and professional! The work was completed quickly and so reasonably I couldn’t believe it! Polar is my new go to Plumbing Company! I highly recommend them!!!

Super respectful. I honestly expected someone to come and try to sell me on a bunch of things I didn't need to fix the issue... but he didn't. He was very respectful, explained everything well and was not pushy at all. Would 10/10 recommend them to anyone.

Polar aire went above and beyond to fix my issues. I can’t recommend enough!

If I could give Polar 10 stars, I would. Starting with my first phone call to Samatha. She was kind and patient with me. I was a little upset because my furnace wasn't running. She said she would have someone out, that very day, between 3 and 5. I was shocked to have someone come out the same day. Jared was at my house at 4:00. What a kind and considerate young man. Not only did he fix the furnace problem, (it was the thermostat) he checked out my entire furnace to make sure everything looked okay. This young man went above and beyond for me. It is obvious he knows exactly what he is doing. If you need anyone to service your heating or A/C please give them a call. I haven't had customer service like this for a long, long time. I intend to tell everyone I know about this family owned business. They are SPECIAL. Sharon Deutsch

Corey and his guy today came out and replaced my water line. He got out here a day after he priced it out and they were $2k cheaper than everyone else's bid. They came out did an amazing job and cleaned up great! My water pressure has never been better and it looks great. They're also just very cool guys and seem to have a good time! Will definitely have them back out when I need any plumbing done!

Quick response to furnace outage and provided multiple options. Quick to provide installation of a new furnace at a very competitive price, will definitely recommend.

Jarod showed up on schedule and was very friendly. The issue was resolved after thorough investigation and he gave me great advice on optimal operations of my heat pump. He answered all my questions and it was a great experience. I would give 6 stars if I could.

On time and for a reasonable cost. Made short work of the repair.

The best of the best!!!

Excellent service, very professional. Gave updates throughout the day.

Everything is brand new and looks great!! No clean up! I am so pleased. The furnace is working great and I'm sure the AC works great too! Thank you Polar!!

Solid job by Corey. Friendly, Identified the problem, fixed it.

I am extremely satisfied with Polar! They came out for a plumbing issue and they explained everything to me very well and were very friendly. I will definitely call them in the future for any issues.

Received fast and courteous service, awesome HVAC company.

Corey was punctual, respectful and courteous! Another plus was that he fixed tankless water heater!

Excellent service and Corey was super friendly. Thanks so much!

Exceptional experience. From phone to installation. Highly recommended!

They were quick to respond and flexible with scheduling. Samantha was very nice and helpful on the phone. The tech Steven was also very friendly and informative. He taught us a lot about our system and the maintenance for it. He went through everything he did for us and made sure we didn't have any additional questions before he left. Thanks for the great service!

Corey was fantastic! He was prompt, professional and very knowledgeable about the issue in our drain…which he had fixed in less than 2 hours on a Sunday! Highly recommend Corey at Polar 😄

A breath of fresh air (pun intended). Honest and reliable company and employees. Will use again.

Jarod was very knowledgeable and professional! Excellent work!!Definitely would recommend them!!

Stephen took the time to make sure my humidifier install went off without a hitch. He’s a thorough technician and I take comfort every time I have him work on my system. I wouldn’t use anyone else!!

Good honest people.

Knowledgeable, efficient, and professional service!

Amazing service! Both technicians (plumbing & HVAC) were very knowledgeable, helpful, & professional. Highly recommended.

Jarod was great! Very knowledgeable and explained everything that was going on with the system.

Had some plumbing/septic issues and Corey and his partner were absolutely amazing! Couldn’t have asked for a better company to fix our home. Thank you guys so much for everything. We will appreciate you more than you know!

I had a furnace “checkup” before Winter comes. I received a text with an ETA about 15 minutes prior to the scheduled appointment. Steve was the tech that did the inspection/checkup. He was very thorough and answered any questions or concerns I had. After he was finished, he showed me the details of what he found on his IPad. I would highly recommend using Polar for any HVAC needs you may have. You will not be disappointed!

Very reasonable service charge. Quick diagnosis.

Very happy with the experiences I've had with Polar. Jarod was professional and knowledgeable. I would definitely recommend this company to others.

Got my furnace, AC, and some plumbing issues taken care of. They were very courteous and professional. Went above and beyond to make sure I was taken care of. Will use them in the future when needed.

Everything was amazing! They guys that came out where supper friendly!!

They were available for an emergency when others weren’t. They acted in a timely manor and they gave me options when it came to the financial needs of the emergency. I’m very satisfied and will use again.

Jarod has done great work for us in the past, and he has always been very responsive and helpful. We are very satisfied with all the work Polar has done and will keep working with them in the future

Technician explained what he did and why he did it. He was also professional.

Quality service, very responsive, professional and reasonably priced.

I would definitely recommend Polar. Jarod came out and fixed my Air Conditioning in August and was extremely professional, courteous and thorough. He made it easy to call Polar again, this time for my furnace. Jarod was once again punctual, professional, thorough and honest. He explained the problem and provided me with options. Taking the time to explain each option. I decided that it would be best to replace my 20 year old furnace. Tim and Steven delivered my new furnace first thing the following morning. They had the old unit removed and the new one installed and working within a few hours. Tim and Steven were also both very professional, respectful and diligent. Once they were finished they thoroughly cleaned the area leaving no mess behind. If you are in need of A/C or Furnace work, I would highly recommend Polar. Polar is trustworthy.

Corey is super professional and wonderful at what he does! He does not do more than what you need! Awesome to work with

Honest, Reliable, Professional and affordable!

Corey was personable and had a great plan for dealing w/ the water supply lines. Looking forward to him coming back when I need the shower & tub drains hooked up.

Installed new HVAC. Great company owned by a local family who sincerely goes the extra mile to do it right and be sure you are satisfied!! Thank you, Jerod!!!

Corey was very professional and cleared our kitchen sink clog quickly. Excellent experience!

Great experience from start to finish! Corey was very friendly, knowledgeable and professional. He was able to locate and fix the problem very quickly. Polar will be my first call for all of my future plumbing needs!

Did an excellent job with our plumbing. Corey was very quick and professional.

Great service, super competitive pricing, very knowledgeable. Will be my go to for any plumbing issues moving forward. Highly recommend Corey for any of your plumbing issues.

Professional, Trustworthy, Economical, and Timely.

3man team were professional,knowledgeable courteous and conscientious about respecting my property. They replaced my furnace,a/c,water heater and installed a whole house humidifier. I could not have asked for a more positive experience!

Great service and very knowledgeable. Would 100% recommend to anyone for commercial or residential HVAC repairs.

Man, oh man, whatever you do, if you’re in a bad way for HVAC services, call PolAire. Our York AC (only twelve years old) had a motor burn out when it’s 98 degrees outside. I struggled to cool my bedroom and living room by buying two portable AC units. I first called a local HVAC company, and the young man told me the motor was bad. He told me this York motor is no longer made and very expensive. He quoted me an astronomical number to repair and told me I would be better off buying a whole new HVAC system. I simply cannot afford that, so on a whim I looked at Google reviews and wanted a simple quote for a full install. I was immediately contacted and a in home visit was scheduled. I met with Jarod (very polite, gracious and helpful). I told Jarod what I was told, and he said he wanted to help us. Jared told me it appears I was misquoted and the price on the motor I was given was inflated. Jarod also told me there is other options we could consider. On his own accord, Jarod actually went down to the furnace and removed (opening the motor). Jarod told me this was the source of the problem, and he would attempt to find me a replacement motor. Jarod left and returned within an hour. The motor he retrieved did not work properly, so Jarod told me he would check the warehouse for a rebuilt and refurbished furnace, and this would solve my problems if we just replaced the furnace portion (with control board and motor in it). Jarod found a refurbished Trane furnace, then came back to my house to install. This was at 10 pm to boot. This young man went way above and beyond to get me and my family up and running in this miserably hot weather. Jarod is a god send, and a very customer service focused employee who WANTS to see his customers taken care of. I paid just a fraction of what a whole new system would have costed. And he still had two service calls left after he put this furnace in within hours. I HIGHLY recommend PolAire, and ask for Jarod. Fantastic company with excellent service. Thank you all so very much. We were miserable in that heat, and my dogs were also suffering very badly. No upswell whatsoever, just caring and honest folks. Thank you all so much

Looked for ac services and got really tired of the run around from the "big names " charging ridiculous prices and pushing for a "membership " pkg, or, not even returning calls or emails. Then I remembered passing Polar every time I came down here from Aurora IL Called, phone was actually answered by Samantha, explained my situation and asked about any specials, discounts as I am disabled and on a very limited income, Sam hooked me up with a great price, and booked me for next day service! Steve arrived in the time window given, very polite, knowledgeable and a patient listener! As I have experience with this type of work I am very impressed that there was no high pressure sales pitch or ad on's, recommended a new part even though it wasn't critical, and replaced it on the spot!! I am a customer for life with them! Supporting a local business is a must for me and they didn't disappoint!! Ok, it's been a few month's and it is time for the furnace check up. Called on a Saturday and left a message with their service and received a call back from Jarod same day! We set an appointment for Monday with a 2 to 4pm window, received a call Monday asking if he could come early! Who does that?! Agreed and Steve showed up with a quickness! Very thorough and again, polite, professional and just provided a world class experience! I am a customer for life with this company!!

Steven was on time; knowledgeable and professional for my Winter Furnace check up. He was helpful in answering a few side questions too. Cant say enough good things about entire PA staff. Well done y'all!

These are just good people

POLAR AIRE DID AN EXCELLENT OF INSTALLING HVAC SYSTEMS ON SEVERAL OF MY PROPERTIES. THE MAINTENANCE FOLLOW UP'S ARE ALWAYS THOROUGH AND INFORMATIVE OF ANY ISSUES. I WOULD RECOMMEND POLAR AIRE FOR ANY NEW INSTALLATIONS OR HONEST ANALYSIS OF ANY PROBLEMS YOU MAY BE EXPERIENCING WITH YOUR CURRENT HVAC SYSTEM.

Jared and his technicians provide a professional, timely and economical solutions to our home and office HVAC systems. I highly recommed Polar

They came in, identified the problem, and fixed it for a reasonable price. I will continue using their services!

Extremely professional and prompt service. Went above and beyond to get us fixed up on an emergency replacement of a heat pump HVAC system.

Jarod is great to work with. We had to replace our furnace because an OEM blower motor was over half the cost. Got us the best price and installed in a few hours.

Did a great job, very appreciative of the timeliness and thorough care.